Zen Dentistry Union Square

Dr. Gordon is upbeat, pleasant and professional. He insured that I was comfortable and that I unstood the treatment I was receiving. He took time to render care to me and my son. I fully appreciate his service and have and will recommend him to others.

This office truly goes above and beyond to make you feel comfortable and get you to where you have to be. All staff members were incredibly kind but the hygienist was truly marvelous. I’ve never been excited to go back to a dentist

Great experience. Dr. Gordon and the team was excellent, the cleaning and polishing were thorough, and the atmosphere was welcoming. Great conversation and overall vibe. I’d definitely come back!!

I usually do not write reviews, but I was compelled to do so given my recent experience at this office. I have been at this office for years (even prior to the acquisition by Zen Dentistry back in 2022) and always enjoyed the clinicians and staff. However, over the past several months, the quality of service has significantly eroded: 1. Dental insurance benefits are incorrectly applied by office staff, resulting in erroneous out of pocket cost that you have to subsequently chase to be reimbursed. 2. 30min wait times despite confirming the appointment a day before, and arriving early. 3. When I attempted to escalate my concerns, I was treated rudely by office staff, and ignored for weeks asking to be contacted back. Only Krystal has been professional and respectful throughout the years. I HIGHLY suggest you find a different office for your dental needs~

0 stars if I could: I don’t write reviews, but I am certainly writing on my poor initial experience. Received a missed call, returned the call and left a voicemail for a call back due to unclear message left from Zen Dentistry. Never received a call back and got in contact after a second call. Greeted by an incredibly rude receptionist demanding forms and items I wasn’t aware I needed until spoken to on the phone, then later texted to me. No patience and barraided as I try to understand what was needed from my insurance - my company recently got acquired and i’m figuring out new benefits. Receptionist’s tone with me was horrible and decided to ask if I could cancel my appointment. Was informed I needed to do it through ZocDoc and I said thank you, but they hung up without a word. Extremely disappointed and would rather walk a little further for better service.