CitiDentalGroup – A Dental365 Company

5.00 /5 (5 reviews)
Verified Reviews

About

CitiDentalGroup - A Dental365 Company, situated prominently on the 12th floor of 240 Madison Avenue in the heart of Midtown Manhattan, represents a pinnacle of modern, comprehensive dental care within one of the world's most dynamic urban landscapes. As part of the esteemed Dental365 network, a leading dental service organization in the Northeast, this practice seamlessly blends the clinical excellence and personalized attention of a private dental office with the extensive resources, advanced technology, and operational consistency of a larger group. The history of this location is intertwined with the growth of Dental365 itself, which was founded with a mission to make high-quality dental care more accessible and consistent. By integrating into this network, CitiDentalGroup on Madison Ave has fortified its ability to serve the diverse population of New York City—from busy professionals and families to residents and visitors—with a reliable, state-of-the-art dental home.The core mission of CitiDentalGroup is to deliver exceptional, patient-centered dentistry that prioritizes comfort, education, and long-term oral health. The practice operates on the philosophy that dental care should be a collaborative journey, where patients are fully informed and empowered to make decisions about their treatment. This is achieved in an environment specifically designed to alleviate the anxiety often associated with dental visits, featuring a modern, welcoming office space with panoramic views of the iconic city. What truly sets this practice apart is its unique value proposition as a hybrid model: it offers the warm, continuity-of-care relationship one expects from a private dentist, where patients can see the same dedicated team, combined with the significant advantages of the Dental365 system. These advantages include robust investment in the latest dental technology, stringent clinical protocols and training, extended scheduling hours for convenience, and a multi-specialist approach often housed under one roof.The expertise at CitiDentalGroup is broad and deep. The clinical team typically comprises experienced general dentists, hygienists, and often affiliated specialists such as periodontists, endodontists, and oral surgeons who work in concert to provide truly comprehensive care. This collaborative approach means complex cases can be managed internally with seamless referrals, ensuring continuity and a unified treatment plan. The practice leverages cutting-edge technology, which may include digital X-rays and intraoral scanners for enhanced diagnostics and comfort, CAD/CAM systems for same-day crowns, and advanced imaging for precise implant planning. Their specialization, therefore, is not in a single niche but in providing full-spectrum, integrated family and cosmetic dentistry with a focus on preventive care as the foundation. From routine cleanings and fillings to transformative smile makeovers, dental implants, and emergency care, the practice is equipped to handle virtually all dental needs.This positions CitiDentalGroup distinctly from smaller, isolated private practices that may lack such resources and from large, impersonal corporate clinics that may sacrifice the personal touch. The Dental365 infrastructure supports administrative efficiencies, often allowing for more transparent pricing and flexible financial options, including acceptance of a wide array of insurance plans and in-house membership programs for uninsured patients. For the fast-paced New Yorker, the central location, ease of scheduling (including potential same-day emergency appointments), and the ability to receive specialized care without traveling to another office are invaluable benefits. Ultimately, CitiDentalGroup - A Dental365 Company stands as a beacon of reliable, advanced, and compassionate dentistry in New York City, dedicated not just to treating teeth but to nurturing lasting patient relationships and promoting overall wellness through superior oral healthcare.

Additional Details

Specialization: Comprehensive Family, Cosmetic, and Restorative Dentistry; multi-specialty care coordination.
Years of Experience: 11
Education & Certifications: null (Specific details for practitioners at this location are not publicly aggregated. Dentists within the Dental365 network are typically licensed DDS/DMD professionals with ongoing continuing education.)
Professional Memberships: null (Individual practitioner memberships vary. The practice likely adheres to standards set by the American Dental Association (ADA).)
Awards & Recognitions: null (Specific awards for this location are not widely published. Recognition is often attributed to the Dental365 brand for growth and service.)
Pricing & Insurance: Accepts most major dental insurance plans (e.g., Delta Dental, MetLife, Cigna, Aetna, Guardian, etc.). Offers flexible financing options and a Dental365 Advantage Plan (in-house membership plan for uninsured patients providing discounted services). Specific fee-for-service pricing requires consultation.

Contact Information

📍 240 Madison Ave 12th floor, New York, NY 10016, USA
🏢 New York

Location

Customer Reviews

Sonika
February 11, 2026

As someone who suffers from intense dental anxiety showing up at an appointment is an accomplishment - and Dr Tran, Shanell, Michelle and his team made me feel comfortable enough to go through a procedure, schedule multiple follow ups, and overcome the dental panic that’s followed me for years. Seriously - I didn’t think it was possible. Thank you to their team!

Natalia Bianca
November 22, 2024

From the moment you step off the elevator, you are welcome to buy their lovely front desk team. Sat down didn’t even wait. Two minutes before I was called into the operatory room for my cleaning. The doctor addressed all my concerns, and my hygienist was a blessing Definitely will be back in six months💙💙

Peter
August 6, 2025

Dental 365 Madison is wonderful. Dr. Chen is great. Always explains what he is doing and makes you feel comfortable each step of the way. I had an older tooth covering removed that was no longer sealed well. Dr. Chen needed to go a little deeper but remained gentle as performed the procedure. The attempt is to avoid a root canal. Of course some discomfort after the local anesthetic wore off but nothing that OTC Advil and Tylenol couldn’t handle. The next day I was pain free with the temporary and the discomfort from the older tooth covering was erased. The Hygienist and the front desk staff such a pleasure.

Samara Cashay
August 15, 2025

I can honestly say from the moment I called to find out if this dentist office took my insurance and from the moment I walked out and left my appointment everyone was so nice and helpful. It’s a really nice office as well. They made me feel so comfortable which is so hard to find nowadays , I am going to make this my new dentist office and my insurance is not even in network.

Luis D
January 27, 2026

I’m not even out of the building but I wanted to leave a good review asap because the staff here is so kind and knowledgeable. It is so important to make people feel comfortable and I am grateful!