Mercy Hospital of Buffalo

I needed same day blood work done and had just heard that Mac provides that service. I had to call my provider to send the order. Once that was done, I was able to go there to their walk-in clinic. I wasn’t sure how that would work, but it was super easy. They are in an office building on the side of the emergency room entrance. I usually go somewhere else, but it can be difficult to get an appointment and drop in waiting takes a lot of time usually. But once I got to Mac, I asked where to go and it was right there where I had entered. Everyone was super friendly and was able to process my paperwork from the doctor very quickly. I went straight in without any waiting and the person that drew my blood was friendly and very quick and did not hurt at all. And then I left. It took about 10 minutes in total. It was a very good experience and I’m going to start getting my blood work done there every time I need it.

I went to the er on 01/12/2026 and I just wanted to post about the nurse that took care of me. Andrew Laplante was my nurse and he was great! He made me feel comfortable and was very informative. I read some reviews before going and I was honestly nervous because some of the reviews were not good. Thankfully because of nurse Andrew my visit was not bad at all. He sat down next to me and had the answers to all my questions and made me feel better and relaxed just by listening to. Thank you Andrew!! I appreciate your help and kindness. You’re a great nurse and a good person!!

I had a very professional and welcoming experience at the hospital. From admissions all the way to discharge. The whole entire staff was outstanding. From Evs,Room service,all the aides , the nurses were outstanding. My medical team was spot on. Very informative. Answered all my questions. All the specialists I had to see were awesome. Everyone was great. I miss room service. The best cottage cheese I ever had. What is the brand .

A little over a week ago a family member had an emergency while we was visiting the area. We are very fortunate to have come to this hospital. The staff here treated us wonderfully and helped ensure that we got the best care available. My family member and I didn’t plan on a hospital stay in NY but the staff and doctors, nurses and even the valet were top notch! Afterwards they have been wonderful to stay in contact with our doctor staff in Oklahoma to ensure they had all the tests results for continuing care. I’m extremely grateful we came to this hospital !!!

The emergency room staff and the actual nurses and cna’s were wonderful to my family member. However, the social worker staff were vultures and treated my family member like a number. I certainly hope when they’re an elderly person that someone in their family fights for them and tries to ask simple questions without getting the bum’s rush or yelled at so if I could give them a zero for the social workers and DOCTORS who didn’t even know who she was - I would. They kept calling her the wrong name saying oh sorry I’m just trying to catch up. ! What? Every doctor that we spoke to was useless and would give us no or conflicting information from the nurses. It was Inhumane how they treated all of us. Communication in the building is nonexistent so good luck and BEWARE.