S&B Dental Group P.C.

On Thursday, February 26, 2026, I contacted S&B Dental Group PC and spoke with Hazel, Office Assistant, to schedule an appointment to repair my temporary crown, which had chipped while I was still waiting for my permanent crown. I had been told months earlier that my permanent crown would arrive soon and that I would be notified when it did. Despite calling the office multiple times, I never received any notification. During the February 26 call, Hazel informed me that my permanent crown was finally in, and an appointment was scheduled for March 1, 2026. When I arrived for my appointment on Monday, March 1, 2026, Hazel informed me that the dentist would not see me until 11:00 AM, despite my scheduled appointment time. After I expressed concern and argued that my time was not being respected, the dentist eventually took me in. Once I was seated, staff began searching for my permanent crown and informed me that it could not be found. I was then told that the crown had been lost. As a result, my tooth had to be shaved again, a new mold was taken, and I was fitted with another temporary crown. Approximately five days later, on Sunday, March 7, 2026, around 2:30 PM, while brushing my teeth, the temporary crown fell out of my mouth. I contacted the dental office on Monday, March 8, 2026, and the earliest available appointment I was given was Friday, March 13, 2026, at 12:30 PM. March 13, 2026 Incident On Friday, March 13, 2026, I arrived on time for my 12:30 PM appointment. Without any prior warning or explanation, I was left waiting until 2:30 PM. When I asked why I had not yet been seen, I was told by the office assistant that the dentist was late and that I would need to continue waiting. During this time, another patient arrived with a 1:00 PM appointment. Despite my earlier appointment time, the staff allowed this patient to be seen before me. When I questioned this, I was told that the other patient “had something to do,” implying that my time was less important. I requested to speak with the office manager and the dentist, but the office assistant stated that the dentist did not speak English. I became increasingly upset due to the dismissive and unprofessional responses. Shortly thereafter, a former office assistant—someone I recognized—entered the office. I explained the situation to them, and they were able to locate my permanent crown in the same place where Hazel had previously claimed to have searched. I again asked to speak with the office manager. Instead of addressing my concerns, the office assistant walked away from the desk, began speaking in Spanish, ignored me, and was laughing and joking. As a Black patient who does not primarily speak Spanish, this interaction made me feel discriminated against and disrespected, particularly because I understood that comments were being made about me in Spanish. Due to the severity of the situation, I began recording the interaction. I subsequently contacted the Governor’s Office, the Office of Dentistry, and have begun seeking legal counsel. Conclusion This experience demonstrates: Excessive and unexplained delays in treatment Loss and mishandling of my permanent crown Repeated failure to respect scheduled appointment times Unprofessional conduct by office staff Treatment that I perceived as discriminatory and dismissive I am requesting that this matter be formally reviewed and addressed

The worst dentist on the planet of earth rude the guy is so grumpy and old. The staff don’t speak no English they’re nasty. I will never return back to this dentist. My appointment was for three 3 o’clock didn’t get seen until 5:30pm disgusting. They need to close this down

I visited this clinic for a routine check-up and received composite fillings. Just a few days later, two teeth fractured. After seeking help from other clinics, I was told the original provider must correct the issue due to how recent the treatment was. This experience has been frustrating and has caused anxiety and loss of trust. I share this so others can ask questions and make informed decisions before starting treatment. For these reasons, I would not recommend this clinic.

I had a rescheduled appointment at 9am. It’s currently 11:41am and I STILL HAVENT BEEN SEEN ! This is my second time calling out of work to get my cavities done. Last week , the doctor was MIA supposedly in the ER. Okay - understandable , life happens. But even with that situation .. once the receptionist was aware , she should have followed up with every patient booked for that day and let them know before time. Instead , everyone came in to be turned around. Now .. here I am a week later , arrived on time & JUST WASTING MY TIME WAITING 2 HOURS just to get a service done.

Extremely Disappointing Experience – Beware My elderly mother recently visited this dental office for a routine teeth cleaning. Shockingly, the entire “cleaning” was over in less than 5 minutes. When she expressed concern, the staff member became rude and dismissive, even belittling her and telling her that if she didn’t like the service, she could go elsewhere. After she called me, I tried to speak with the staff to understand what had happened. The man I spoke with refused to provide his name and claimed my mother’s teeth were already in good shape, so a longer cleaning wasn’t necessary. I asked to speak to the dentist, and was told the dentist doesn’t speak English and is an “older gentleman.” When I questioned the communication barrier, I was again told we could take our business elsewhere if we weren’t happy. This place used to provide quality care, but it now feels unprofessional and possibly deceptive. It’s deeply concerning that they would bill insurance for a service that was barely performed. I strongly urge others to reconsider before trusting this office with their dental care.