Pinnacle Dental Care (Dental Work NY)

2 hour wait minimum, one bathrom with a code for the entire department. Great! There's no love, although everyone is addressed as "my love"

I had a terrible experience with dentist Dr.Colleen Loftus DMD .On 04/16/2024 I went to the dentist because my general dentist needed to fill out a clearance form that I needed to take to the Orthodontics in order for me to be able to get braces. She was nice and professional during the visit. I gave her the form and she filled it out. She mark off the part on the form requirements that's states that I am clear of untreated oral disease that may make orthodontic treatment unsuccessful. I went to the orthodontist afterwards and I gave the orthodontist the form that Dr.Colleen sign and stated that I don't have gum disease and that I am clear for braces. I got my braces on that day. After 9 months of me having braces the orthodontist gives me a referral to see a gum specialist. The second week of January I go to the gum specialist and the gum specialist tells me that I have gum disease , and that I shouldn't have braces in the first place . I have to get my braces remove as soon as possible. A few days later I go to speak with Dr.Colleen about the situation. She tells me you only had 10% of gum disease which is not bad for braces. If someone has gum disease it does not matter the percentage the person should not be clear to get braces. This was very unprofessional and careless of her. I wish she would've been honest with me. Instead of her clearing me for braces she should've reffer me to a gum specialist. It's not fair to me that because of a mistake that she made I have spent alot of money on my braces treatment and also getting them remove. That money came out of my pockets the insurance did not cover any of it. She made me waste money that I didn't have . I had to work extra hours at work and I even try ro get a second job but the job market at the moment is horrible so I was not be to. Thank god I was able to find someone who lend me the money . On top of all the other bills that I have to pay. I am not rich . This situation has been very stressful and upsetting I barely been eating , sleeping lately because I been worrying and stressing out. On april 16 2025 I was going to have one year with my braces on. Now I have to figure out how I am going to pay for the gum disease treatment and also pay back the person who lend me the money . I hope she does not do the same thing she did to me to someone else.

DONT GO HERE I REPEAT DON'T GO HERE I REPEAT AGAIN DON'T GO HERE, THE FRONT DESK RECEPTION AMANDA IS VERY NASTY AND RUDE, SHE SCHEDULE ME FOR A APPOINTMENT THAT I HAD NO IDEA ABOUT AND THEN GET NASTY WITH ME OVER THE PHONE, THEN WHEN I CAME TO THE OFFICE TO TALK ABOUT WHAT SHE DID SHE TRIED TO DISMISS ME, I TOLD HER I WAS GOING TO REPORT HER FOR THE WAY SHE WAS ACTING AND SHE GOING TO BE FUNNY AND SAY TO WHO, SO I CALLED MY INSURANCE TO CHANGE MY DENTIST AND REPORT HER, IF I CAN GAVE THIS DENTIST A NEGATIVE NUMBER I WOULD. P.S. THE ONLY REASON THEY HAVE SO MANY GOOD REVIEWS IS BECAUSE THEY TELL YOU GAVE US A GOOD REVIEW AND WE WILL GAVE YOU A FREE GIFT, THE GUY REALLY TAKE MY PHONE A GAVE DENTAL WORK A 5 STAR BECAUSE THEY ARE NEW AND THEY WANNA BUILD UP THEY RATING SO THATS HOW THEY GET PEOPLE IN.

I’ve been to this dentist for two years now. The dentist who did my root canal was amazing unfortunately for me to even get it done I had to wait 4 hours, even with appointments. This is consistent at this point. I had mad an appointment for an annual cleaning and still with an appointment I’m waiting more than an hour, had to reschedule more than twice. They keep overbooking and expecting people to wait. Please don’t put people for certain times and you have numerous people ahead. The times rolls over to others intended appointment. Too many times I had to reschedule, completely ridiculous! I’m never going back .

They had me here for 4 hours. Never was seen. I had other things to do with my time. Just another hole in the wall spot in the Bronx. Atmosphere is just small and busy full of other side gigs bunched into one small spot. Incredibly disappointing experience. I truly tried to have patience. I left respectfully.