About
The Cross Roads Tax Office, located at 15B Old Hope Road in Kingston, Jamaica, is a key branch of the Tax Administration Jamaica (TAJ), the government agency responsible for tax collection and administration across the island. Established under the TAJ umbrella since its inception on April 1, 2011, the Cross Roads Tax Office has evolved to become a vital hub for taxpayers in Kingston and surrounding areas. The office was recently relocated to the H.I Henriques Building at the same address, reflecting ongoing efforts to improve accessibility and service delivery for the public. The mission of the Cross Roads Tax Office aligns with TAJ's broader mandate: to efficiently collect taxes, provide excellent customer service, and support national development through effective tax administration. This office specializes in offering a comprehensive range of tax-related services including registration, filing, payment processing, and taxpayer education. It serves as a frontline point of contact for individuals and businesses, ensuring compliance with Jamaica's tax laws and facilitating smooth tax transactions. The expertise of the staff at Cross Roads Tax Office encompasses deep knowledge of local tax regulations, digital tax systems, and customer service best practices. What sets this office apart is its commitment to modernization, exemplified by the recent opening of a non-cash payment facility at Regal Plaza, Cross Roads, which enhances convenience and security for taxpayers by promoting cashless transactions. The Cross Roads Tax Office is distinguished by its strategic location in Kingston, its integration within the national tax system, and its focus on leveraging technology to improve taxpayer experience. These factors collectively contribute to its reputation as a reliable, efficient, and taxpayer-friendly institution that plays a crucial role in Jamaica's fiscal infrastructure.
Additional Details
Specialization:
Tax administration services including taxpayer registration, tax filing, payment processing, and taxpayer education
Services Offered:
Taxpayer registration, tax filing assistance, payment processing (including cashless payments), taxpayer education and support, compliance enforcement, issuance of tax clearance certificates
Customer Reviews
Good customer service. Services provided were on point, I experienced no delays, nor long lines at the time.
Got through very quickly and was out of there in no time. Someone was there very early to give directions as to which line to join, then checks were made prior to opening to ensure all questions that could be answered were answered before entering. Great customer service.
My experience today was good expect with the person who appeared to be a supervisor manning the floor. He was causing more confusion in the process than assisting. He kept disrupting the flow of the cashier line and when I proceeded to ask if we should maintain the order we were previously standing in, he was very discourteous in his response as if I was disrespectful. Nevertheless, the other staff members were very professional.
Downstairs: Close to opening hours can be a pain as not all cashiers understand the start time and they are slow to warm up. Most cashiers are very helpful and will be pleasant. Upstairs: the wait is forever but once it's your turn your all good. I find it unusual for a section that deals with more than 70 persons/day...all line staff goes for lunch at the same time (not sure if that was just my experience that day but...I found that odd).
Awful bad the line is way too long and they don’t move fast enough if you a government worker they treat you no different unless you are in uniform sometime even when you are in uniform they treat you just the same crossroads need weekend opening hrs came after 11 and went in after 2 and when I went in only to hear card machine down not working no rating for me awful
