BronxCare Dental Services

I love the dentist here. Especially the hygienist! But the wait time…. It should not take thirty minutes to check in. They made an effort to provide more efficiency and only upheld it for like a week. They stopped their self check in service as well. It doesn’t make sense to me. The longest process is just checking in and their check in staff takes foreverrr. This line is on a slow day. When it’s packed it goes around the whole room. (Photo front facing) Update: I had an ortho appointment today 1/19/23 for 2pm and did not get checked in until almost 3pm. There were only two administrators checking in patients! WHERE IS YOUR STAFF? Hire more people and solve this issue. Besides this continuous inconvenience, my ortho appointment was great. (Photo from back of the room)

If I could give this place a zero-star review, I would. It has progressively gotten worse since the last time I was here in 2021. There are never enough people at the front desk or enough dentists to see patients. I was denied two days in a row for an infected, broken wisdom tooth that needed to be removed. I was told I needed to go to the emergency room and get a note to be seen, which made no sense because they could have seen me there anyway. These places need better funding and more dentists and front desk workers.

I called this office over 7 times and spoke with the operators who all gave me wrong information. I called the office again and spoke to the staff at the front desk who stated they take walk ins until 10am. I got to the clinic at 9am & waited on an unnecessary long check in like for over an hour !!! When I got to the desk the staff member very nonchalantly said “I can’t help you, we’re at our cut off, oh well come back tomorrow ”. That’s just insane ! How is it my fault that you have 7 staff members at the from checking in one person every 20 minutes.

If possible, I’d give this place 0 stars. They have absolutely no work ethic. I went for an appointment, waited 8 hours without being called, and had to leave. On top of that, they made me reschedule my appointment 11 months later. Terrible place to go—completely unprofessional and a huge waste of time. Avoid at all costs.

Waste of time. No communication what so ever. Make you wait for 2 to 4 hrs then they gonna ask me for a letter. U knew I needed that letter why not ask before I come for my appointment. Unprofessional. They are very slow for everything