Dental Group NY – Bronx

I chose NY Dental Group for my complex dental work, and I couldn't be happier with my decision. Dr. Katayev was very attentive during the assessment and provided me with a variety of treatment options. As a Health Care Assistant Director of Operations, I have experience managing a dental office and a strong understanding of the business. I know that dental care can be quite expensive. I have a Union Dental insurance plan with a $2,400 annual cap, which isn't enough to cover the extensive work I need. I appreciated that Dr. Katayev assigned me a financial counselor who explained all the resources available to me. Mrs. Elizabeth was very knowledgeable about their financial system, which made me feel comfortable with the pricing and the quality of the porcelain crowns. After four months of treatment, I can confidently say that the NY Dental Group office in Coop City is an excellent dental practice that meets all my expectations. The exam rooms were clean and adhered to all infection control rules and regulations--this was my first consideration when choosing this facility. Additionally, the customer service is outstanding. I was pleasantly surprised on my first visit when the receptionist greeted me by saying, "You can have a seat, Ana," without me even having to tell them who I was. The system had my picture, and they made it a priority to know their patients. I also want to give a shout-out to the clinical team assigned to me. During my first visit, I underwent the initial treatment for an implant placement. Dr. Katayev was fantastic, and the procedure was quite tolerable; I would rate the pain as a four out of ten. Dr. Katayev later introduced me to Dr. Daniel Ilayaich, DDS, and Mrs. Karen, the dental assistant, and what a team they are! Dr. Daniel is very courteous, and his empathy and compassion for his patients were evident through his actions. He excels at his work because he truly loves what he does. Mrs. Karen is a sweetheart, gentle and compassionate with her patients while assisting Dr. Daniel. I am truly grateful to have such a wonderful team taking care of me. Many practices demonstrate courtesy, but few embody all three qualities: courtesy, empathy, and compassion. I wholeheartedly recommend the NY Dental Group of Coop City for any dental work, especially the clinical team of Dr. Katayev, DDS, Dr. Daniel Ilayaich, DDS, Mrs. Karen, and Mrs. Lisa the Dental Assistants. Sincerely, Ana D. Peña

Hygienist name Mister Ya Ya at Dental Group NY, 140 De Kruif Place, Bronx, NY; he is the best of all. Hygienist Mr. Ya Ya does a thorough job. My teeth and gums feel absolutely 100% clean, free of anything in between the teeth and gums. Plus Hygenist Mr. Ya Ya is very patient and kind. Myself and my two 19 year twin sons, we have been coming to this Dental Group NY for five years. Hygienist Ya Ya is double that five star rating. He gets ten stars from me, and the staff at the front desk reception, they are very professional and respectful, and they always call with reminders and follow up calls to me and my sons. I recommend Hygenist Mr. Ya Ya and the dentist, manager, ( overall staff), at Dental Group NY; recommend 100%.-- Shelma Lynch-Golding

Sharing my first-time visit experience here with just a little feedback, as I’m sure it was simply a busy day for the clinic. The office itself is very small with limited seating, and from what I overheard, it was only a two-doctor day. It felt like more patients were arriving than leaving, which made the lobby extremely crowded. I think enforcing a 15-minute check-in window for appointments could help reduce congestion, especially since many patients were elderly or using walkers and other mobility aids who genuinely needed seating. There also wasn’t much privacy at the reception area while speaking with the three receptionists. I overheard another patient visibly upset while discussing a cancellation fee, and conversations carried easily throughout the waiting room. My appointment was scheduled for 1 PM, but I wasn’t seen until about an hour later. I only came in as a new patient to establish care and have a cleaning done. The hygienist was kind, though after I declined the additional recommended services, the cleaning did feel somewhat rushed. My interaction with the doctor was brief, and I was again advised about the recommended services and told to follow up again in six months. I also purchased a mouthwash product during my visit ($50), but realized afterward it was expired. I returned to the office and was given a replacement, although it was a different version than the one I originally purchased. I was assured the product was the same. Overall, I understand this may have just been an unusually busy or off day for the clinic. I am hesitant about returning, but I would like to give the office another chance because the location is extremely convenient for me and they accept Healthfirst insurance.

Initially, I gave this office a 5-star review, but after my experience over the past two weeks, I feel compelled to change it to 1 star due to serious concerns regarding communication, organization, and transparency. When I first contacted the office, I was told they accepted my insurance. After my cleaning appointment, however, I was informed that I needed a wisdom tooth extraction and a root canal, and that they were supposedly waiting on my insurance company to determine coverage. I was told this process could take up to two weeks. During that time, I made several follow-up calls and was repeatedly placed on hold, asked multiple times for my information, and given vague or inconsistent answers. The overall experience felt disorganized and unprofessional. What ultimately raised the biggest concern for me was contacting my insurance company directly after receiving little clarity from the office. My insurance provider informed me they did not see any pending requests, claims, or information matching what the office had been telling me. That completely changed my perspective on the situation and left me questioning the honesty and transparency of the communication I received. I was also uncomfortable with certain personal questions asked during my visit that seemed unrelated to my dental care, such as questions about my work schedule and occupation. Combined with the conflicting opinions I received regarding the condition of my teeth, the experience left me feeling uneasy and uncertain about the recommendations being made. Patients deserve clear communication, honesty regarding insurance matters, and professionalism throughout the entire process. Unfortunately, based on my experience, I cannot recommend this office.

I have a very sordid story to tell for what has happened to me over the past year and a half at this place. My husband has a story as well. It is just too long to type. I see some reviews of people that are very satisfied with their service here and that was me prior to this year and a half. I have been a patient here for 18 years. Today I was treated very poorly by Dr. Katayev and his staff and intentionally made to wait 30 minutes passed my appointment time with no one but me in the waiting room. It was to make me feel humiliated and to waste my time. Needless to say, I will not be returning to this office and I will be reporting them to the New York State Education Department (NYSED) Office of Professional Discipline (OPD) and seeking legal action. There are only a few reviews here. Do a search of Dr. Katayev’s name and you will see the bad reviews and the real truth according to multiple people. Do not go here. There are other dentists.