Customer Reviews
The staff was excellent from start to finish, They explained the entire process very clearly, professionally, and kindly during the consultation, Great experience overall
They explained everything to me clearly and the waiting time was short good service.
So far I like it here everyone is so friendly here kayla been so helpful thank you ♥️
My appointment has been rescheduled three different times. Every time I rearranged my schedule, spent money on transportation, and rushed to make it on time, I ended up being sent home without getting my braces. Because it’s either “too full” or there call center “don’t know whats going on”
This has been an incredibly frustrating experience. The scheduling is disorganized and shows no respect for patients time. I have wasted both time and money because of repeated rescheduling and poor communication.
If you value reliable appointments and professionalism, I would think twice before choosing this location.
I would not recommend this office under any circumstances. I paid $4,400 for an 18-month treatment, which is already high for Invisalign, and the quality of care has been completely unacceptable.
The x-ray technician has extremely poor bedside manner and is consistently rough to the point of causing pain. During my first visit, a tool was placed in my mouth without a protective barrier, and I became sick shortly after, which raises serious hygiene concerns.
When my Invisalign attachments were installed, I had to return the same day because one wasn’t even properly glued on. The technician also documented that they walked me through setting up the online portal, which never happened.
At a follow-up visit, when I reported another attachment had fallen out, the same technician stretched my mouth so aggressively that it caused a tear at the corners, which has since scabbed over. She also had long nails and managed to scratch the inside of my cheek through her gloves, leaving a cut.
The level of care here feels careless and, at times, unsafe. The only reason I’ve continued coming back is because the office is a five-minute walk from my home.
