About
Nestled in the vibrant Hertel Avenue neighborhood of Buffalo, New York, Hertel Family Dentistry stands as a cornerstone of community-focused oral healthcare, blending modern dental technology with old-fashioned, compassionate care. Established with the vision of creating a dental home for families, the practice has built a legacy of trust and clinical excellence in North Buffalo and beyond. For decades, the practice has served the diverse residents of the 14216 zip code and surrounding areas, witnessing the neighborhood's evolution while remaining a constant source of reliable, comprehensive dental services. The mission of Hertel Family Dentistry is profoundly simple yet deeply impactful: to provide exceptional, personalized dental care in a comfortable and welcoming environment, empowering patients to achieve and maintain optimal oral health for a lifetime. This mission is driven by a patient-first philosophy that prioritizes open communication, education, and building lasting relationships.
What truly sets Hertel Family Dentistry apart is its genuine commitment to a 'family' ethos. This is not merely a name but a guiding principle. The practice is designed to be a one-stop destination for patients of all ages, from toddlers experiencing their first dental visit to seniors seeking sophisticated restorative care. The team understands the unique anxieties associated with dental visits and has meticulously cultivated an atmosphere that alleviates fear. The office environment is warm and inviting, featuring amenities aimed at comfort, and the staff is renowned for their friendly, calming demeanor. Clinical expertise is paramount, with the dentists and hygienists utilizing state-of-the-art digital technology, including digital X-rays for reduced radiation, intraoral cameras for patient education, and modern sterilization protocols that exceed industry standards. This blend of advanced technology and personalized touch ensures that every procedure, from a routine cleaning to a complex dental implant restoration, is performed with precision and care.
The practice's unique value proposition lies in its comprehensive, continuity-of-care model. Patients are not shuffled between specialists for every need; instead, the practice offers a wide spectrum of general, preventive, cosmetic, and restorative services under one roof. This integrated approach allows for tailored treatment plans that consider the patient's overall oral health history and long-term goals. The dentists invest significant time in consultations and explanations, ensuring patients are active, informed participants in their care decisions. Furthermore, Hertel Family Dentistry’s deep roots in the Buffalo community are evident in its engagement and local partnerships, fostering a sense of belonging and mutual support. Unlike corporate dental chains, this practice offers the consistency of familiar faces and a team that knows its patients personally, remembering life events, preferences, and health histories. This personalized attention is the cornerstone of their service and a key differentiator in the healthcare landscape.
Ultimately, Hertel Family Dentistry is more than just a place to have your teeth cleaned or a cavity filled. It is a trusted healthcare partner dedicated to improving the health, smiles, and confidence of its community. By combining extensive clinical experience with cutting-edge technology, a full suite of services, and an unwavering focus on compassionate, individualized patient care, the practice has cemented its reputation as a premier dental destination in Buffalo. It is a place where clinical excellence meets heartfelt hospitality, ensuring every visit contributes positively to both oral health and overall well-being.
Additional Details
Specialization:
Comprehensive Family and Cosmetic Dentistry
Education & Certifications:
The dentists at Hertel Family Dentistry typically hold Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) degrees from accredited dental schools. Specific advanced certifications may include training in areas such as Invisalign®, dental implantology, laser dentistry, or sedation dentistry, though exact credentials for the current practitioners are not publicly specified without direct access to professional records.
Professional Memberships:
Likely includes memberships in major professional organizations such as the American Dental Association (ADA), the New York State Dental Association (NYSDA), and the Eighth District Dental Society (serving Western New York). Specific membership confirmations require direct verification with the practice.
Pricing & Insurance:
Pricing is competitive and varies based on the complexity of treatment. The practice likely accepts a wide range of dental insurance plans and PPOs. They typically offer flexible payment options, including third-party financing plans (e.g., CareCredit) for out-of-pocket expenses, and will assist patients in understanding their insurance benefits and filing claims.
Customer Reviews
I have never had such a pleasant experience at a medical appointment, as I did here for my first visit. They were able to squeeze me in on a Friday before close to find what my throbbing toothache was caused by, just two hours after calling. The assistant named Ashley was very comforting and thorough in her explanations. I’d explained that I had a lot of health anxiety and she gave a lot of reassurance! The dentist was quick and thorough as well! Michelle at the front desk is incredibly kind and very helpful! They were able to get me an appointment the next week for a cleaning and for my tooth repair. They are an incredible practice and I highly recommend them.
Best dental experience I've ever had. They were able to squeeze me in just a few days after I made my appointment and I was seen promptly at my appointment time. The check in process was seamless and it's nice seeing employees in a good mood/enjoying the place that they work. My interactions with Dr. Samad and the assistant who cleaned my teeth were very pleasant. A very well run, organized and clean dentistry.
I get nervous going to the dentist, but going to Hertel Family dentistry has eased my nervousness. The Dr. has good bedside manner. She will make you feel comfortable, and is extremely knowledgeable! Highly recommend!
I would like to give this place a 5 star review but because of the rude receptionist I can do that. I called today to reschedule my appointment because I have a flat tire and was rudely told that i have pay $75 before I can reschedule (which btw I had to call several times before someone answered ). I was also told because I am a new patient which I am not that she couldn't waive this fee. This is my second time speaking with this receptionist and she was rude last week when I called to get a prescription for an antibiotic. Also, the receptionist doesn't even know the patients her Debtist sees, I am not a "new patient" I was seen in December.
Beth Minthorn
Me and some of my friends saw the office while walking on Hertel street , during the Italian fest. I wanted to see if the dentist office was a place where I would have liked to go for all of my future dentistry work ,and to see if they took my insurance. I walked in a few days ago after work and I saw that the inside was absolutely stunning and modern. I didn’t know which side to go to and was told to go to the right and they would help me. No one was at the desk but I heard loud laughter from the back. I waited patiently and saw an older woman wearing scrubs start to walk to the desk, but then she stopped, started laughing at something on her phone and she went into the back again!!! It was around 2:30 so I knew they were open , I waited and then sat down. The phones were ringing but no one answered them. A patient walked out with the bag you get after getting your teeth cleaned so now I was getting mad. The woman with the phone then walked back up to the desk with another woman in scrubs and they kept talking and laughing. I have dental anxiety and I don’t think a dental office should be loud like that!! When I stood up to leave, she looked directly at me, almost a glare, but didn’t say anything !! She ignored me and I watched her walk away from the desk AGAIN but this time she walked into a room across from the desk. I heard more laughter and whispering. Im not saying you can’t have fun at work but the woman’s laugh was obnoxious and sounded like a Beavis and Butthead episode! It’s like she was too busy having fun that she didn’t care about me standing there. As I was leaving she finally answered the ringing phones but put the person on hold so she could finish showing the other person something on her phone ! As I was leaving another lady came into the office and I waited to see if she would be treated better or helped. She walked into the office and I realized she was another staff person. The woman in scrubs then acted all busy! I was asked if I needed help or if I waiting for someone. I was mad and even though she was nice, I had already seen enough and found it very annoying and unprofessional with how I was treated!!! I told her I was all set and left. I will no longer return to Hertel Family Dentistry office because of being ignored. After asking a friend of mine about the facility, she told me great things about the doctor, but the receptionist ruined it for me. Worst experience ever and I’m not even a patient!!!
