NexHealth

NexHealth is TOPNOTCH when it comes to their software, customer service, and support team. They are always making amazing advances within their product to make sure your business is always running smoothly. NexHealth works great with Dentrix; we never had any issues with NexHealth writing back into Dentrix. Their Payments system is amazing because with a click of a button, you can send digital statements to multiple patients with the reason why they owe that balance; it has improved the practice AR substantially. Their Waitlist feature has saved the front desk staff HOURS when there are holes on the schedule. There is no need to call patients on the waitlist-- it's like a lottery text/email of who gets it first and patients love it as much as we do as it writes it back automatically into Dentrix. Another amazing perk that they have is their Insurance Verifcation; the amount of information that is received and organized is one-of-a-kind. I have never seen such organized AI insurance breakdown in my 13-years in the dental industry. Do not fear or fall asleep on the opportunities NexHealth has to offer your practice. We have been using NexHealth for Four years now and will continue to use them as the practice continues growing, producing, and collecting. Thank you so much NexHealth for all you do for us in the Dental industry.

We’ve had a great experience with NexHealth, and honestly wish we had started using it sooner. Their customer service is truly top-notch. Jaxson and Blake are always checking in, quick to respond, and jump in immediately if there’s ever a small hiccup with online booking (which, let’s be honest. 99.9% of the time is me being needy 😄)! They’re consistently friendly, easy to work with, and make the entire process feel effortless. For our busy perio office with two locations, NexHealth has made scheduling significantly easier. The online booking and waitlist features have been a game-changer when it comes to keeping our schedule full, especially with hygiene and last-minute cancellations. Managing two high-volume practices means my admin team can use all the support they can get, and this platform truly delivers. Office managers: sign up now and ask for forgiveness later (that’s exactly what I did, and no regrets!). I also want to add that I don’t give Google reviews often, but when I genuinely believe in a product and the people behind it, I’m more than happy to spread the word. NexHealth has been a huge win for our practice, and I’m excited to see how they continue to grow and evolve.

Customer service and tech support is one of the best in the dental industry. I have been using this company since they first started as enlive many years ago. I have been happy overall with the level of support as well as increased fixes for software glitches. they constantly work to improve the software. The product is a bit on the pricey end but the time saving is worth it. I would appreciate a bit more information on roll outs and updates when they happen. but overall am happy. thank you !

We are disappointed with NexHealth’s service and how this relationship ultimately unfolded. What began as a promising partnership with a product we genuinely needed deteriorated due to unresolved operational issues, inconsistent communication, and lack of support. From the outset, we were hesitant to commit to a 12-month term. We were not aware that the agreement would automatically renew for an additional year rather than convert to a month-to-month arrangement. When we provided written notice of termination in October, and received no follow-up from an account manager, we reasonably believed our intent to terminate had been acknowledged. Our decision to explore alternative online booking solutions was driven by conflicting and inaccurate information. In June, we were told by NexHealth leadership that an agreement with Denticon was in place. Later, Denticon informed us that no such agreement had been finalized and that NexHealth services would be blocked. Faced with the risk of losing online booking functionality, we had to pursue other options. While this situation was eventually resolved by the vendors, the information provided to us at the time was inaccurate and significantly impacted our planning and trust. Additionally, we experienced: Ongoing failures with appointment syncing for a significant portion of bookings A lack of consistent support, including no dedicated account manager for several months Little to no proactive communication, including no guidance regarding renewal timing or contract obligations Taken together, these issues reflect a breakdown in service reliability and partnership expectations. While the product itself has potential, the lack of transparency, support continuity, and clear communication made it difficult to continue the relationship with confidence. We would encourage prospective customers to review contract terms carefully and ensure expectations around support, integrations, and renewal processes are clearly documented and actively managed.

Updated to respond to this so called "company": Unfortunately, there was no lack of response from our office. If your SLA is to respond is 3-4 days on urgent issues, then yes, that's what we received. Again, what was sold to the practice was not what was received. Also, is it standard to respond to a customer who is leaving your organization in over 3 days after a phone call AND email follow up? The customer service here could not be any more dismal. I'll be happy to post the entire email thread if needed. Original review: Difficult on where to start. Non-functioning platform, lack of support, days to respond, etc. You name it. I've actually never seen a software rollout as bad as this. We have canceled our initial 3 month contract and will fight them tooth and nail on the cancelation as they are tone-deaf to the issues. Stick with Weave or any other platform.