NYC Dental Center

The staff, doctors was very pleasant, patient and caring. They made me very comfortable. I would refer them to my family and friends

Let me say how good God is. I called the facility very polite, was placed on hold. The young lady tells me she will transfer me to someone as I am a new client. She leaves me on hold for 20 minutes with no updates. I called back one time & she picked up with attitude accusing me of “keep calling”…that was untrue. She informs me she is working by herself (I can apply if you need someone new & professional). I apologize & tell her I’m sorry she is alone but I was not made aware. After that I simply ended the call because these are my TEETH. I can’t have unprofessional people playing in my mouth. Redirection is protection. Hire better help !

This office is very unprofessional. I made an appointment in October for November. When I got to the office, they said the Dr. Lee was on vacation. So they made an appointment three weeks later. On the day of my appointment for the second time. I got a phone call from Eloise, telling me they do not take my insurance 40 minutes before my appointment. I would find an office more professional beware and do not make an appointment with any of these doctors at New York City dental due to their unprofessionalism. On making appointments.

I’ve had one of the worst doctor’s experiences with Dr. Lee. He had the front desk call me to see if I could move my appointment up so he could finish work early. I told them I would do my best. When I realized I needed to finish work and couldn’t come in earlier, I confirmed I would keep my original time. I ran a bit late but still arrived well within the standard 15-minute grace period. It didn’t matter—he had already left before my scheduled appointment. Mind you, I was coming from Brooklyn to Manhattan—an hour commute—to make sure I honored my appointment. The level of disregard for my time and effort is outrageous. This was selfish, unprofessional, and completely disrespectful. I feel disgusted by the way I was treated, and I will never return as a patient of Dr. Lee. Do not waste your time going to see this dentist.

Interactions with the receptionist, Mohammad, have been unprofessional, marked by a condescending and dismissive tone. Furthermore, repeated errors in referrals from the dentist, along with delayed corrections, have prolonged my treatment timeline far beyond what is reasonable.