Orthodontists Associates of Western New York

5.00 /5 (5 reviews)
Verified Reviews

About

Orthodontists Associates of Western New York, located at 5489 Broadway in Lancaster, NY, stands as a premier and trusted provider of orthodontic care for families throughout Erie County and Western New York. Founded on a legacy of clinical excellence and compassionate patient relationships, the practice has grown from a single office into a multi-location group renowned for creating beautiful, healthy smiles across generations. For decades, their Lancaster office has served as a community cornerstone, offering state-of-the-art treatment in a warm, welcoming environment where patients of all ages feel valued and cared for from the first consultation.

The practice's mission is deeply rooted in a patient-first philosophy, emphasizing that orthodontic treatment is not merely about straightening teeth but about enhancing an individual's confidence, oral health, and overall quality of life. This holistic approach guides every interaction, from treatment planning to long-term retention. The team believes that informed patients make the best decisions, so they invest significant time in education, ensuring every patient and family fully understands their diagnosis, all available treatment options, and the journey ahead. This commitment to transparency and partnership fosters trust and alleviates the anxiety often associated with dental care.

What truly sets Orthodontists Associates of Western New York apart is their blend of extensive experience, cutting-edge technology, and a genuine, family-oriented culture. The practice is led by highly trained, licensed orthodontic specialists who are not general dentists but have completed years of additional, rigorous post-doctoral residency focused solely on orthodontics and dentofacial orthopedics. This deep specialization allows them to expertly diagnose and treat even the most complex cases, including those requiring interdisciplinary care. Their expertise encompasses the full spectrum of orthodontic solutions, from traditional metal braces to discreet ceramic braces, and a leading provider of clear aligner therapy, including Invisalign® and Invisalign Teen®. They are particularly adept at treating children, adolescents, and adults, recognizing that each age group has unique needs and concerns.

The Lancaster office is equipped with the latest digital technology, which enhances diagnostic precision, treatment efficiency, and patient comfort. This includes digital iTero® scanners that replace messy traditional impressions with quick, accurate 3D models, and advanced digital imaging for comprehensive treatment planning. This technological investment translates to more predictable outcomes, fewer appointments, and shorter overall treatment times for patients.

Beyond technical proficiency, the practice's unique value proposition is its unwavering focus on creating an exceptional patient experience. The staff is carefully selected for both skill and empathy, forming a supportive team dedicated to making visits positive and enjoyable. From the friendly administrative staff who help navigate insurance and flexible payment plans to the clinical assistants who provide gentle, attentive care, every team member contributes to a stress-free environment. The practice is designed to be comfortable and engaging, with amenities that cater to families, making it a place patients actually enjoy visiting.

Orthodontists Associates of Western New York has built its reputation not just on the beautiful smiles it creates but on the lasting relationships it fosters. They take immense pride in seeing multiple generations of families, a testament to the trust and satisfaction they have earned in the Lancaster community. Their commitment extends outside the office through active community involvement and support of local schools, sports teams, and events. In an era of corporate dental chains, this practice remains dedicated to the personal touch, ensuring that every treatment plan is customized, every question is answered, and every smile reflects the highest standard of personalized orthodontic art and science. They are not just aligning teeth; they are building confidence and changing lives, one smile at a time.

Additional Details

Specialization: Comprehensive Orthodontic Care for Children, Adolescents, and Adults, including specialized treatments with braces and clear aligners.
Years of Experience: 52
Education & Certifications: The orthodontists are specialists who have completed dental school followed by accredited postgraduate residency programs in Orthodontics and Dentofacial Orthopedics. They hold Doctor of Dental Surgery (DDS) or equivalent degrees and are board-eligible or certified by the American Board of Orthodontics. Specific doctor bios list degrees from institutions like the University at Buffalo School of Dental Medicine and specialized orthodontic residency training.
Professional Memberships: American Association of Orthodontists (AAO), Northeastern Society of Orthodontists (NESO), American Dental Association (ADA), New York State Dental Association (NYSDA), Eighth District Dental Society.
Awards & Recognitions: Consistently recognized as a Top Invisalign® Provider in the region. Featured in local "Top Dentist" and "Best Of" lists by publications like Buffalo Spree magazine. Awards for community service and patient care excellence.
Pricing & Insurance: Pricing varies significantly based on individual treatment complexity and length. The practice provides detailed fee information during the complimentary initial consultation. They accept most major dental insurance plans with orthodontic coverage and have dedicated insurance coordinators to help patients maximize benefits. They offer flexible, interest-free in-house payment plans and accept major credit cards, cash, and checks. Third-party financing options through CareCredit are also available.

Contact Information

📍 5489 Broadway, Lancaster, NY 14086, USA
🏢 Lancaster

Location

Customer Reviews

Julie Rodriguez
May 3, 2018

Dr. Dusel and his team are amazing! The office staff is wonderful. I love Kim! They're informative, understanding, patient and kind. I've never had a problem. Never had to wait, walk in and be seen! After almost 7 years of treatment we're all done and my daughter has a million dollar smile!

Laura DeBadts
May 16, 2023

We were referred to Dr. Dusels office. The atmosphere is so inviting, the staff is happy, efficient and everyone does an incredible job at educating the family in what is happening. I also appreciate how organized and efficient they are. The systems they use are fine tuned.

Andrew
March 8, 2019

Unbelievably kind people who are willing to go the extra mile & more, to take care of you. Kathy and Jessica are AMAZING! Super nice, very knowledgeable and extremely accommodating. They helped me coordinate a 3D I-cat scan for my surgeon who is out of country. The facilitation of this at any other office I believe would have been a headache but Kathy and Jessica made the entire process simple, straightforward and effortless which I greatly appreciate. I drove about 30 minutes out of my area just to go to this location.There's a reason why this particular office has 5 stars across the boards. Overall an excellent experience and highly recommended. Thanks again guys! Cheers,

Marie Pribek
February 15, 2018

Dr Dusel and his team of amazing people have made 2 of my childrens smiles beautiful. The staff is wonderful and so caring. Definitely recommend to anyone looking for caring work to be done.

Stephanie Diehl
July 14, 2015

Staff is always really friendly, they are always very careful to make sure you're comfortable. I will never go anywhere else!