Smile Crafters – Manhattan

Hygienist and Dentist were very nice and very good at their jobs. Left feeling clean and gave me lots of advice. When there were scheduling problems, I never felt like it was a huge issue and it was handled very well. Recommend!

My experience with SmileCrafters has been completely unprofessional from start to finish. The last time I went in for an appointment, I had my X-rays done and was then left sitting in the dental chair for over two hours without anyone checking on me or explaining what was going on. No dentist, no hygienist, nothing. It wasn’t until I finally got up and asked what was happening that someone came into the room. A very young staff member briefly checked my teeth and then casually said, “Okay, you’re all good to go. What else can I help you with?” I was stunned. I told her that no one had cleaned my teeth yet. She looked surprised and rushed out of the room. After another 40 minutes, someone finally came in to do the cleaning. The entire visit felt disorganized, dismissive, and like my time didn’t matter at all. Now I’m trying to schedule another cleaning, and it’s been just as bad if not worse. I’ve been calling for two days straight, nearly every hour from when they claim they open until they close, and no one answers the phone. When someone does answer, they speak quickly and immediately transfer me without explanation. I’ve waited on hold with transfer music for 30 minutes at a time before hanging up. At this point, my calls are going straight to voicemail. I’ve left multiple messages, and none have been returned. It genuinely feels like they are avoiding my calls. This office is disorganized, unresponsive, and completely unprofessional. Between the excessive wait times, lack of communication, and refusal to answer the phone, I would strongly recommend looking elsewhere if you value your time and basic professionalism.

I called to schedule an appointment as a returning patient WHILE AT WORK and the front desk answered speaking in Spanish which is ok because i understand but as tried to make the appointment she kept putting me hold and while looking for an appointment it sounded like she didn't know what she was doing... so she palced me on a longer hold. As i write this review Im unbelievably still on hold because I told her to transfer me to the Russian front desk lady who is very efficient.. and i'm still on hold

More interested in money than helping others, will ask you to pay for procedures rather than running dental insurance. And falsely claim they will refund you back …. They will not. They are running schemes to receive money upfront without having to service people or do a good job. Do not come here

I just had my first and last appointment at Smile Crafters. I waited for an hour. No one ever apologized. No one ever introduced themselves. I had to ask who the tech and dentist were before they started. The dentist had to do my cleaning because they were so backed up, no techs were available. She blasted me in the face with the coldest ice water I've ever felt and didn't floss my teeth or use the scraper. The tech who did the teeth polishing took about 12 seconds to complete the entire job, rinsed my mouth, then left the room. Came back in and just said, "you're done." As I got up from the chair, I noticed one of the tools they used to clean my teeth was just sitting on the ground...gross. No "so sorry for the wait," no "thanks for coming in today," zero customer service or bedside manner. Needless to say, I will not be visiting this office again.