I hadn't been to this UHP Dental location since 2015 because of the poor service I received back then. Unfortunately, after returning today, nothing has changed.
I'm 5½ months pregnant and recently noticed a cavity. For the past two months, every time I floss, my gums bleed and food keeps getting trapped in that area. Since this location rarely has timely appointments—sometimes the wait is up to six months—I decided to try a walk-in because the location I normally go to was closed on the only day I was available. I told the receptionist I usually go somewhere else but my dentist is out for that Thurs-Sunday. She said I could still be seen because to my insurance is no longer a problem to see different dentist provider as they have changed policy.
When I arrived, I was told they could see me as a walk-in at 1:00 p.m. The dentist was at lunch by 1pm, and I wasn't called until 2:30 p.m and I was told by reception that there was no one before me. After being called, the dentist(Nelly Vasquez) asked what was wrong, and I explained that food was getting stuck in my tooth and that my gums bleed when I floss. Her response was, "That's not an emergency. An emergency is pain that's a 6 to 10."
The problem is, I never claimed it was an emergency. I came in because I wanted to address the issue before it became painful—especially since I'm pregnant. Waiting until I'm in severe pain to seek treatment makes no sense. They took an xray of the tooth, and still had nothing of note to say. The dentist didn't take any tools or light to look at my tooth.
Instead of evaluating the problem herself, she simply referred me to an outside clinic called Union Community Health Center which has horrible reviews as well, all to determine whether I need a root canal. The dentist was rude, dismissive, and showed no empathy.
On top of that, at the reception desk, right before leaving I was told to wait for the referral, and the older lady at the front desk just blurted out that I haven't had a cleaning since 2015. I told her I haven't been at this location since 2015 because of the bad service, which with today's visit it is still apparently just as abysmal. Also, why is she saying my personal stuff out loud, isn't that a HIPPA violation.
I'm extremely disappointed that I gave this office another chance. Sadly, the service is just as poor as it was years ago. They are unprofessional.
Fast forward to Tuesday, I went to the dentist I have been going to the last few years, and he looked at what I thought and reported as a possible cavity and he said it's just that my filling fell out, and there is no active cavity. Imagine if I went to that other place for a "root canal" all because the dentist at UHP couldn't even take a decent look at my tooth.
