West End Dental Associates

3.40 /5 (5 reviews)
Verified Reviews

About

West End Dental Associates, nestled at 243 West End Ave in the vibrant Upper West Side of Manhattan, New York, NY 10023, stands as a beacon of comprehensive dental care in the heart of New York City. This esteemed practice has built a reputation for delivering exceptional, patient-centered dentistry that combines cutting-edge technology, a compassionate approach, and a wide array of services tailored to meet diverse oral health needs. While specific founding dates remain elusive in available records, the practice's longevity is evident from its established presence, high volume of patient reviews—over 970 on key platforms—and a large, collaborative staff of experienced doctors, including Dr. Amanda Kim, Dr. David Klein, Dr. Albert Lim, and Dr. Jeffrey Sacks, who bring advanced clinical expertise to every visit[1][2][3][5].

The mission of West End Dental Associates is rooted in a profound commitment to 'comfort, clarity, and modern care personalized to you and your needs.' They prioritize listening to patients, crafting individualized treatment plans, and fostering a calm, welcoming environment that alleviates anxiety, particularly for first-time or nervous patients. This philosophy is embodied in their 'no surprises, ever' promise, ensuring transparency, gentle care, and long-term trust with their friendly, professional team. New patients are greeted with a compelling incentive: free X-rays and exams on their first visit, setting the tone for accessible, high-quality care from the outset[1][2].

At the core of their offerings is a full spectrum of dental services, spanning general dentistry to specialized cosmetic and restorative procedures. Routine dental checkups and professional cleanings maintain optimal oral health year-round, while advanced treatments like professional teeth whitening, Invisalign clear aligners, dental implants, root canals, veneers, dentures, wisdom teeth extractions, and emergency dentistry address both preventive and complex needs. They excel in endodontics, periodontics, prosthodontics, oral surgery, TMJ disorder treatment, sleep apnea solutions, oral cancer screenings, deep cleanings, scaling and root planing—ensuring comprehensive coverage for gums, implants, cosmetics, and beyond. Their doctors and staff stay at the forefront of innovation by regularly attending continuing education seminars, integrating modern technology for precise, efficient treatments that enhance outcomes and patient comfort[1][2][4].

What truly sets West End Dental Associates apart is their unwavering focus on the patient experience in a bustling urban setting. Unlike larger, impersonal clinics, they emphasize a 'comfort-first' ethos with gentle techniques for anxious individuals, discreet options like Invisalign that fit seamlessly into busy lifestyles, and prompt emergency care when issues arise. Their state-of-the-art facility employs modern tech for better diagnostics and treatments, paired with a multilingual staff fluent in English and Spanish, making care inclusive for New York's diverse population. The practice's large team of specialists allows for seamless handling of multifaceted cases, from routine cleanings to full-mouth rehabilitations like dentures and implants that restore function, aesthetics, and confidence[1][2][3][4].

Accessibility is another hallmark: open Monday through Friday from 9 AM to 6 PM, they accept most major health plans, including Aetna, Cigna, Delta Dental, MetLife, Guardian, UnitedHealthcare, and many more, with PPO options and a call to the office at 212-595-1100 for specifics. This broad insurance acceptance, combined with their central location—complete with driving directions and email contact—removes barriers to care. Patient testimonials highlight the team's professionalism, efficiency, and transformative results, underscoring a practice that doesn't just treat teeth but nurtures healthy, confident smiles for life[1][3].

In an industry often marked by rushed appointments and outdated methods, West End Dental Associates distinguishes itself through genuine empathy, technological prowess, and holistic expertise. Whether restoring a damaged smile with crowns, bridges, and extractions or enhancing it with veneers and whitening, they deliver results that feel natural and enduring. Their dedication to safe, quality treatment in a safe environment positions them as the go-to destination for Upper West Side residents and beyond, proving that premier dentistry can be approachable, effective, and profoundly personal. With a legacy of excellence and a forward-looking vision, West End Dental Associates continues to elevate oral health standards, one smile at a time[1][2][3][4][5].

Additional Details

Specialization: Comprehensive dental care including general dentistry, cosmetic dentistry, restorative procedures, implants, Invisalign, root canals, periodontics, endodontics, oral surgery, and emergency dentistry[1][2]
Pricing & Insurance: First visit X-ray & Exam FREE for new patients. Accepts most major Health Plans including Aetna, Cigna, Delta Dental, MetLife, Guardian, UnitedHealthcare, Blue Cross Blue Shield, Oxford Health Plans, PPO, and others. Contact office for details[1]

Contact Information

📍 243 West End Ave, New York, NY 10023, USA
🏢 New York

Location

Customer Reviews

Linda Reiser
December 24, 2025

Both the hygienist and doctor are very personable and professional. The staff is also friendly. There was hardly any wait time. The only down side would be that the waiting room is so small and needs renovating, but that doesn’t stop me from recommending this practice.

Denise Hinzpeter
January 21, 2026

Met with Dr. Morgan who explained that having crowns put on almost all of my teeth for approximately $50,000 would solve my bite/grinding teeth problem. He was very nice. Sorry, but I don’t have $50,000.

Rosalind Harris
September 24, 2025

I have been a patient of West End Dental for 30 years… Recommended to me by a close friend and Neighbor … Dr. Jeffrey Sachs & Dr. Cary Miles are superb… As well as the rest of the dental team, Including my long time lovely dental hygienist, Helen, who gives impeccable teeth cleanings…. My sister, says so does the other hygienist, Jane! I cannot recommend them highly enough!

CCK
December 6, 2025

This was a great dental practice until it was recently bought out. They did not bother to call existing patients including me to tell us they would no longer be accepting my insurance (even though this all happened during open enrollment). When I found out from a friend, I called and was told they would honor my existing appointment (about two weeks later) and accept my insurance for that appointment. A few days later, I got a call from them (less than one week before my appointment, and now after the end of open enrollment) saying I had to either pay $150 out of pocket for my regular cleaning or cancel my appointment, and they retracted their promise to take my same insurance for the existing appointment. Hugely disappointing and total lack of care for patients. Would not want the new owners anywhere near my care.

Y
January 10, 2026

The morning of my appointment, I called to confirm and was told they are under new ownership and no longer using the name West End Dental. They actually claimed not to know the new name, but later I found out it is 'Midtown Dental Group Upper West Side'. Anyway, they took my insurance ID number over the phone and told me "Everything is good to go" with regard to my insurance (Delta Dental PPO). Then came the bait and switch! When I arrived for my appointment a couple of hours later, halfway through my checkup and cleaning I asked again to verify my insurance. Only then was I told they are actually out of network, but the staff EXPLICITLY ASSURED ME that I won't have any out of pocket costs. But out of an abundance of caution, I called Delta Dental when I got home, and guess what! "This dental practice is not in our network." So they will only cover 40% of the in-network charge. I'm on the hook for the rest! Very frustrating to be slammed, lied to, and misled in this way. I will find a new dentist and so should you!