Customer Reviews
I am writing to express my profound gratitude for the exceptional service I received during my recent visit to your dental office. While there was an initial misunderstanding regarding the specific dental services I was scheduled to receive, the prompt and professional resolution provided by your staff was truly outstanding.
I would like to specifically commend Jessica, Davila, and Ms. Chong at the front desk. Their remarkable professionalism, attentiveness, and dedication were instrumental in clarifying the situation. They went above and beyond to rectify the mix-up, meticulously ensuring that I ultimately received the exact services that had been initially discussed and promised. Their commitment to patient satisfaction, coupled with their excellent problem-solving skills, transformed a potentially frustrating situation into a genuinely positive experience.
It is incredibly reassuring to encounter such a high caliber of customer care and a team so dedicated to ensuring their patients leave with a smile. Their efforts reflect incredibly well on your entire practice. I am deeply appreciative of their commitment and the seamless manner in which they handled everything. Thank you once again for providing such exemplary service and for employing such remarkable individuals. My overall experience was unequivocally 5 out of 5 stars.
B Y Jones
About one year ago I didn't have a dentist and needed emergency fillings. I called after being recommended by my brother and they helped me very quickly, and I have been happily choosing to come here ever since then. Everyone from the front desk to the dentists and hygienists goes above and beyond to be kind and make a welcoming environment. If you need any kind of procedure they will thoroughly help you understand the process and aftercare first and are always patient and open to questions. This place got rid of my anxiety about going to the dentist.
I submitted the form for a consultation and was contacted immediately (I love that). I spoke with Gabrielle (I hope I am spelling her name correctly)who was the most amazing, knowledgeable and pleasant office I’ve representative I’ve EVER dealt with. She explained everything so thoroughly so that I will be fully prepared for my appointment. GIVE HER A RAISE!! I have been researching several different places in the area that provide the same services and wanted to explore my options. With the level of service I just received I cancelled my other consultations. As long as my appointment is as wonderful as the experience I had with Gabrielle I will be utilizing your services. Someone give that girl a raise, a bonus, some PTO something because she is an asset to your business. Thank you so much
I have extreme dental anxiety, and this office truly catered to that in a way I really appreciated. I was sweating, terrified, and honestly needed my partner to practically push me through the door. The woman at the front desk the day I came in was incredibly welcoming, calming, and genuinely trying to put a smile on my face and make the experience less overwhelming.
I was dealing with an emergency situation that required immediate diagnosis and an action plan that neither my regular dentist nor the oral surgeon could accommodate. Albany Dental had the facilities and ability to actually start putting together a treatment plan quickly, which meant a lot during such a stressful situation.
The dentist himself and the techs were a little more on the cold side emotionally, but they were never rude or mean. Given the severity of my situation, I can understand that they were focused on the clinical side of things.
I especially want to thank Gabby for her compassion, attention to detail, and kindness throughout the visit. She really helped ease my anxiety and made me feel cared for during a very scary time.
I absolutely hate going to the dentist, but Albany Dental made me feel like I would be met with compassion, smiles, and people genuinely trying to make the experience a little less frightening. I plan to continue my extractions and future dental work here, and I’m hopeful I’ll be able to write another great review after treatment is completed.
While a filling and a crown I received both failed far sooner than one would reasonably expect, the billing issues are what truly warrant this review.
I paid for my dental work in full up front. Despite multiple phone calls over more than three months reminding the office to submit my insurance claims, they repeatedly failed to do so in a timely manner. When the claims were finally submitted, they were billed under the wrong provider. Because of that error, the insurance reimbursement (which should have been sent directly to me since I had already paid in full) was instead paid directly to the practice.
This was not an isolated mistake. It happened multiple times.
I ultimately opened a grievance case with my dental insurance company. After investigating, they confirmed that Albany County Dental Associates still has not corrected the inaccurate claims. As of the date of this review, the practice has effectively been paid twice for the same dental work: once by me and once by my insurance. Despite the insurance company’s findings, the billing issues remain unresolved.
Everyone makes mistakes, but repeated billing errors of this magnitude, combined with months of delays and a failure to correct them in a prompt manner is problematic. At best, the billing practices I experienced were negligent and careless. At worst, they raise serious concerns about the office’s handling of insurance claims.
If you’re considering this practice, I strongly recommend reviewing your insurance claims carefully, keeping detailed records of every payment, and verifying that reimbursements are processed promptly and correctly.
