Customer Reviews
My son had a cavity that required a tooth extraction, and the entire team was incredibly informative, patient, and kind throughout the process. Everyone took the time to reassure him and interact with him in a way that made him feel safe and comfortable. I am extremely pleased with the care, compassion, and attention my son received during his appointment. Thank you for making what could have been a stressful experience such a positive one.
Took my daughter here for a tooth extraction, and I had a lot of anxiety due to a bad experience with a different dentist. When I tell you from beginning to end, they were patient, kind and definitely made sure my baby felt comfortable and was in good hands. She didn’t cry not once and neither did I 😅.
Well, in spite the dental area is Tiny the people there are great and seem to be very patient and kind and friendly towards children which they like and the parents like. The time there today was quick and easy it must be busy a lot of the times because of the care and quality that they give the kids because I've been there when I had to wait longer than I would have liked to with the little ones. But overall they are great they get the job done.
Was getting a bit frustrated at first when I got in. Since a few weeks before my son had missed his appointment, bo fault of Pediatric Dentistry of Albany. So I was running late for the appointment initially, and so I tried calling to see if we'd be seen, since we were running late. But for more than 30 minutes I called and the phone just kept ringing and giving automated messages. When I got there, for sure the receptionist told us we wouldn't be able to get any service that day, because the oral hygienist had left for the day. As I said, I am no point blaming any staff for missing the appointment. But if someone had picked up the phone during that 30 minutes, it could have saved us the trip. Every minute of driving is crucial, especially with the with the ridiculously high gas prices.
However I rescheduled, and I was very pleased with the professionalism and patience of the dental hygienist my son saw that day. She made our day felt worthwhile. A big thank you to her for the care my son received that day.
Staff and doctor are nice when we are actually seen. We had to switch because this practice does not respond to multiple email or call requests stretching 6 months (you can call back repeatedly to ensure something promised was actually completed and it’s way better than using email). If they fixed this one negative aspect, I would agree the other positive reviews.
